Goal Zero 11401 Guide 10 with 4 Goal Zero AA Batteries Reviews

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There was a bad run of the power packs that would heat up and melt. GoalZero has corrected the problem months ago and sent out new power packs that are labeled "GUIDE 10 PLUS" in the indention below where it says GoalZero. The old defective power packs just say "GoalZero" with nothing in the endintion. The word !PULS! tells you that you have the re engineered power pack. Amazon's stock of GoalZero products are the old defective power pack that will heat up and melt. I ordered one on January 20, 2012 and got the bad power pack. After talking with customer service, it is evident that the old stock will be shipped until it is exhausted. They were very helpful in refunding my money without requiring the product be returned. Make your purchase from Amazon THROUGH one of the other sellers listed on the right. I contacted Blue Kangaroos and they are aware of the problem and HAVE the new power pack ready for shipment.

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I'm not one to type reviews; but I felt I must inform many here at Amazon after using reviews to help me with my purchases. I bought the Goal Zero Guide 10 with the hope the unit will charge my iTouch 3rd generation. I also purchased the Nomad 7 Solar Panel in a separate purchase. The two units work together or separately. They both charge small electronic items such as my cellular phone.

My concern comes from not being able to charge my iTouch 3rd generation. YOU MUST MAKE SURE you have the 1 amp unit which is the Guide 10 plus. The Guide 10 is only 1/2 an amp which will slowly charge your iTouch; however, you will receive the message from the iTouch saying it is not the proper charging unit. I was told by customer service of the situation and it will not harm the iTouch.

I"m not really thrilled about this and feel the company misrepresented what the Goal 10 can do. Many consumers are not electrical savvy. They do not understand if 2 amps or 25 amps will do what it needs. IF we want to make sustainable energy welcomed by many others, we need to better inform them of solar energy and what people need in order for it to do what they need it to do.

Hopefully, this will help inform those consumers who would like the unit to do what it says. I must admit I'm not thrilled; however, I do hope this will help people understand.

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The Guide 10 was advertised as able to charge an iPod. It didn't charge my Touch, even after trying a few suggestions by Goal Zero support. It does work well with the Nomad 7 solar panel to charge AA batteries, and works to charge my cell phone. But I really wanted it mainly to charge the iPod.

Edited to say that after MUCH back and forth, they finally replaced it with one which worked. So I gave it 4 stars instead of 3.

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The "Guide 10 Power Pack" was recalled by Goal Zero and replaced with the "Guide 10 PLUS Power pack". The Guide 10 power Pack[this one] has a number of problems such as melting when charging batteries, failure to charge high capacity batteries, and it will not charge any of the IPhone/IPad products. Go with the Guide 10 PLUS!!

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I actually have the Goal0 19007 Guide 10 Adventure Kit and purchased an extra Guide 10 power pack. The idea is that I can have one fully charged at all times while the other one is charging. It charges my Blackberry in no time and still has enough juice to charge my friends iPhone 4. I've also used it to charge my Bluetooth device. It has a built in LED light is a good flashlight to use in a pinch. The LED light is rated to run 20+ hrs on a full charge. I also use the it with the Goal0 14101 Luna Light which plugs into the packs USB port. Charging it with the solar panels in full direct sun takes approximately 1.5-2.0 hrs. In a computer USB port, it takes close to 6 hrs. This is a very handy device that I never leave home without it or hike without it.