1st cooler was received damaged, but i called customer service and i had the replacement in 3 days. no cost to customer to return the damaged one.
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Very disappointed in this product. The first time I used it the plastic hinge on the lid became distorted. The lid is difficult to open.The instructions was a single page and though written in English, were not clear. It took me a while to figure out how to make it cool or warm. It stopped cooling after one use and I had it plugged in correctly.
The provided strap was unattached. No Instructions were included on how to attach the strap. Also, the strap is a cheaper version of what is displayed on the packaging.
I'll go back to my old ice cooler.
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This cooler is a great product, no problems w/ the quaility of it. It was smaller than what I needed. I made several attempts to return & exchange for a larger model. I requested 3 times a return thru email ( as directed). With no reponse from the shipper. Extremely dissapointed with customer service!Honest reviews on Koolatron P9 Traveler III 9.8-Quart Electric Cooler/Warmer, Grey
The P9 Koolatron works well and is the size I wanted. But the fan noise is excessive, very irritating. I bought a $5 CPU fan from a computer storeand modified it and replaced the fan that came with the cooler. It is now much quieter and it works well. The manufacturer should put in a better fan.
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