List Price: $99.95
Sale Price: $79.88
Today's Bonus: 20% Off
First thing I'll do is compliment Amazon.com's customer service. They gave me a partial refund (since I decided to keep this and use that money in search of a third party tip), but that doesn't do anything about the fact this product is useless. Let me explain.
The product's description is generic, saying it'll fit all the most popular laptops/netbooks/tablets. Well, I don't think this company actually did the market research to figure out which products are the "most popular", since this would require a painstaking amount of research. My product, made by a major manufacturer (ASUS) and part of an incredibly popular line of netbooks (EEE series, although recent sales are admittedly lackluster) had no tip. My fiance's laptop also did not have a fitting tip. And lastly, several devices around my desk did not have a fitting tip, although I can't hit them on this since that wasn't part of the deal. Point is don't expect this to fit your device.
THE WORST part of all of this, which is why this is a one star instead of two (they did have a Micro-USB charger so I guess if you want to lug around a device that's 4 times the size of your cellphone knock yourself out) is the fact that I directly emailed the manufacturer on their website asking for a tip, with the possibility in mind that I will have to pay for at least the shipping. Needless to say, the vendor blatantly ignored my message, so if you expect support for your product, good luck and godspeed.
You're best off buying an extended battery for your laptop, or buying a much cheaper cellphone battery-extender elsewhere.
EDIT: Think the warranty process will be easy? Think again. They finally responded when I sent them multiple emails, because I ended up using the device on my fiance's laptop (where it under performed, see above) and the cable started intermittently disconnecting. Apparently sending the Amazon order number isn't enough, and they made me take a photo of the device to send to them in order to get a dinky, cheap cable. A few days later, the device's lights all lit up at the same time and then crapped out permanently while charging a USB device. This straight up sucks.
Update: Check out this message they send on May 7, 2013. Device should still be under warranty, right? Nah. They basically throw Amazon under the bus:
Hi John,
Unfortunately, it sounds like your product is faulty.
You need to contact the establishment where you purchased the item. They will inform you of your warrany terms and conditions.
We apologise for any inconvenience caused.
Kind regards,
Technical Advisor
Email: technical@veho-uk.com
Website:
Support page:
------
...so basically, "well it's under warranty, but whatever, Amazon will take care of it". They'll also ignore your emails, as well as refuse to list any contact information (no telephone, no HQ email, anything. Check their webpage to see for yourself). They're also based in another country so they're out of BBB jurisdiction, but we'll see what happens next...
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